Repairs:
PHONE | 1-800-653-1771
EMAIL | hello@tokyobay.com
HOURS | Mon–Fri 9:00 a.m.–5:00 p.m. CST
All repairs, including those covered under warranty, are subject to shipping fees. Out-of-warranty repairs will be subject to costs (see below). Repair costs not listed below will be determined by the repairs department. Prepayment is required for all repairs. Return shipping is the responsibility of the customer, this includes shipping to and from TOKYObay (return shipping fees from TOKYObay are $5.00 within the continental US and $10.00 shipping to Hawaii, and $25.00 to Canada). Express return shipping is not available on repairs.
TOKYObay is not responsible for any lost or stolen items during transit. We recommend sending your package insured via a trackable shipping method. Please keep the tracking number for your records.
Watch Band Replacements:
$30.00-$40.00 band replacement fee, plus $5.00 shipping within the continental US and $10.00 shipping to Hawaii, and $25.00 to Canada. Please email us a picture of your watch to hello@tokyobay.com for help determining availability of replacement watch bands, or fill out our online watch band inquiry form https://tokyobay.com/pages/straps
After you work with a customer service representative, send your watch to our repair department (address below) and enclose a note stating you would like a band replacement, style/color of band, a return address, daytime phone number, email address and check payable to TOKYObay for the amount determined.
If you would like to replace the band yourself, please call 1-800-653-1771 to order the right size/style for your watch and pay by credit card over the phone. Please note if you decide to replace the watch band on your own or through a local watch repair specialist TOKYObay is not responsible for any damage to the watch or band.
Note: If you live in Minnesota and wish to send a check, you will have to include an additional sales tax on the above fee.
Please note, the following can contribute to wear of your watch band: extended exposure to water, harsh soaps, cleaning products, hand sanitizer and/or alcohol-based products, certain aftershaves/colognes/perfumes, and perspiration. Wearing/tugging on the band for a tight fit puts stress and pressure on the leather, stitching, pins and watch mechanics. Some leather finishes and lighter colored bands may show wear more quickly.
Battery Replacements:
Battery replacement can be purchased online with bulk service discount options.
1-4 watch battery replacements can be selected here.
A 3 year battery replacement plan can be purchased here.
Once purchased, you will recveive an email within 1 business day confirming your service order and next steps.
You may also contact us for battery replacement at hello@tokyobay.com, or fill out our online repair inquiry form. Service is $25.00 for battery replacement, plus $5.00 shipping within the continental US, $10.00 shipping to Hawaii, and $25.00 to Canada. Please note, if you decide to replace the battery on your own or through a local watch repair specialist TOKYObay is not responsible for any damage to the watch.
Note: If you live in Minnesota and wish to send a check, you will have to include an additional sales tax on the above fee.
Watch Crystal Repair:
Please contact us before you send in your watch(es) for repair, or fill out our repair submission form and a customer service representative will be in touch with you for next steps https://tokyobay.com/pages/repairs
$40.00 for crystal replacement, plus $5.00 shipping within the continental US and $10.00 shipping to Hawaii, and $25.00 to Canada. Please contact hello@tokyobay.com with a repair request, including a picture of your watch before sending it to us. We will get back to you within 2 business days on crystal replacement availability.
Note: If you live in Minnesota and wish to send a check, you will have to include an additional sales tax on the above fee.
Pin Replacement
Please contact hello@tokyobay.com indicating a pin replacement is needed, include a picture of your watch and your mailing address.
